Working Student - Customer Success (m/f)

Job description

Free2What?


Thanks for stopping by! First, here’s a little bit about us. Free2Move is a subsidiary of the PSA group based in Berlin – and one of the most exciting projects in the mobility sector. Through our app, people can access 70,000 shared vehicles in 30 cities across the globe – and find, reserve and book all shared vehicles around them, whether a scooter, car or bike, all on ONE map. Let that sink in for a minute. Amazing, right? With 1 million people having accessed our app, we’re pretty happy to say our customers think so too. Our database of sharing providers, from car2go, COUP, Donkey Republic and Drivy is growing with every update of the app, as well as our spirit to change the mobility game across the world. When it comes down to it, at Free2Move we believe moving around your city should be effortless, sustainable… and just not so damn complicated. And that’s where YOU come in! We’re always looking for the smartest, best, most innovative people to join our awesome team and make this vision a reality. Are you looking for your next challenge? Then read on, friend.


Requirements

Your tasks:

  • Answering user requests about our product via email or social media
  • Shaping the product communication towards the user
  • Gathering user feedback, reporting to different teams and processing this together to improve our customer service
  • Testing app functionality/features according to user feedback


Your profile:


  • You are enrolled at a German university and would like to get experience in Customer Success
  • You speak German and French on a native level with fluent English skills
  • You love customer contact and like to improve customer communication
  • You are a good communicator, both verbally and in writing
  • You can work independently and make your own plan to achieve goals
  • You are solution-oriented, easily understand given tasks
  • You enjoy working as a part of the team


Welcome to the circle of trust


Our people make us who we are, so as a Free2Movester you’ll benefit from these (and more) values:

  • Flat hierarchies. No chain of command to pass your ideas up.

  • A super friendly, super international team.

  • Room and encouragement to bring your own ideas. No question is too stupid!

  • A bright airy office in central Berlin. You like soft drink fridges, fruit baskets, fancy hand soaps? We’ve got ‘em.

  • Your very own buddy to help you settle in, help you with paperwork and show you the good lunch spots.

  • Up to 30 days holiday. You deserve it.

  • The opportunity to contribute to an amazing product you’ll love.

  • Free. Carsharing. Everywhere. Oh yeah.


Sounds like you? Apply now, we are looking forward to getting to know you!